3-Year Extended Manufacturer's Warranty

• Screen defects such as dead pixels or dead lines
• Existing hardware malfunctions that make the product unusable
• Existing software malfunctions that make the product unusable

Such damage does not include:

• Physical damage such as liquid spills, moisture, cracks, scratches, or dents

• Damage that occurs during the shipping process

If damage occurs during shipping, shipping insurance claims must be made with the carrier directly. Initial shipping costs are not refundable by New Vision Display.

Claim Filing Process

To make a replacement claim, buyer must contact our Customer Service Center by calling +1 (224) 268-3343 (Monday-Friday, 8:30 AM-5:00 PM CST) or via e-mail at customerservice@sunvisiondisplay.com to confirm the validity of the return. The customer must provide images of the defective item during claim process.

Our Customer Service Center will provide the following:

• Claim form
• Claim validation
• A unique RMA number
• Return shipping instructions

If return is approved, return packaging must include:

• Foam box inserts

Note – Returning packages must be resealed appropriately before shipping to prevent reopening during transit.

All returned items must be in the same condition as they arrived in. Item must be returned to us within five (5) business days after the RMA number has been issued. Returns must have all original labels in place and be free of any signs of usage, tampering, and dents.

In cases of unavailability due to inventory shortages or other circumstances, we reserve the right to refund the original or current item price at our discretion.

A 15% restocking fee may be charged on exchanges of any returned items.

International Warranty & Returns

Warranty and return policies may vary by country. Please review our Warranty Eligibility by Location , Warranty Policy , and Billing Terms & Conditions for location-specific details before purchasing.