Sun Vision Display’s 1-Year Limited Manufacturer’s Warranty
ver. 32.612 - Effective April 22, 2025
At Sun Vision Display, we stand behind the quality of our products. Our standard 1-Year Manufacturer’s Warranty, provided by our parent company, New Vision Display, is designed to give you peace of mind and support you in the rare case of any manufacturing defects.
Warranty Coverage
The warranty covers:
- Hardware malfunctions rendering the product unusable
- Software malfunctions rendering the product unusable
- Qualifying screen defects, such as dead pixels or lines
If a product is found to be defective under these terms, we will repair or replace the item or part at no cost to you.
What's Not Covered
This warranty does not cover:
- Physical damage, including cracks, scratches, dents, spills, or moisture exposure
- Shipping-related damage*; customers must file those claims directly with the carrier
- Loss or damage due to misuse, accidents, or unauthorized repairs
*Initial shipping costs are non-refundable.
Warranty Eligibility by Region
Warranty benefits may vary depending on your location. Eligibility is determined by the destination country of your original purchase (not the country to which the product is later exported).
| Feature | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Product repair/replacement | ✅ Included | ✅ Included | - |
| Return shipping covered | ✅ Yes | ❌ No (Customer pays) | - |
| Replacement shipping covered | ✅ Yes | ✅ Yes | - |
Zone Definitions
ZONE 1 - Full Coverage
Full Warranty Coverage includes one year of protection against manufacturing defects or workmanship issues. If your product is found to be defective, we will repair or replace it at no cost to you.
| North America |
|---|
| Canada |
| United States (Contiguous) |
| Europe | ||||
|---|---|---|---|---|
| Austria | Finland | Latvia | Norway | Sweden |
| Belgium | France | Liechtenstein | Poland | Switzerland |
| Bulgaria | Germany | Lithuania | Portugal | Wales |
| Cyprus | Greece | Luxembourg | Romania | |
| Czech Republic | Hungary | Malta | Scotland | |
| Denmark | Iceland | Monaco | Slovakia | |
| England | Ireland | Netherlands | Slovenia | |
| Estonia | Italy | Northern Ireland | Spain |
ZONE 2 - Partial Coverage (Return Shipping Not Covered)
Customers in the regions listed below are eligible for the full warranty coverage, but are responsible for the return shipping costs of the defective item. Furthermore, our team must inspect and confirm the eligibility of the damaged item before a replacement can be sent.
| Europe | ||
|---|---|---|
| Albania | Kosovo | North Macedonia |
| Bosnia and Herzegovina | Moldova | Serbia |
| Croatia | Montenegro | Turkey |
ZONE 3
If you do not see your country listed on this page, please contact us for more information regarding the availability of purchase and the specific type of warranty coverage available in your region. Please reach out to us at sales@sunvisiondisplay.com. We will be happy to assist you.
Extended Warranty Options
For our rE Computer Monitors (rE,
rE 2.0 Dawn, and
rE 2.0 Eve), customers can also opt to purchase extended warranty coverage of up to 3 years. View our Extended Warranty options for details.
Filing a Warranty Claim
To file a claim:
- Contact our Customer Service Center:
- Email: customerservice@sunvisiondisplay.com
- Phone: +1 (224) 268-3343
- Hours: Monday-Friday, 8:30 AM - 5:00 PM CST
- Provide Required Information:
- Photos of the defective item
- Proof of purchase, if requested
- Wait for Confirmation:
- Our team will review your claim, assess product eligibility, and provide return shipping instructions if your case qualifies for a warranty repair or replacement.
Packaging & Return Instructions
If your claim is approved:
- Return the product in its original packaging, including:
- Monitor
- Stand or mounting hardware
- Power cord
- Foam inserts
- All original accessories
- Include a legible return shipping label
- Seal the box securely to prevent damage during transit
Returned items must be in the same condition as received: untampered, undamaged, and with original labels intact.
Additional Terms
- A 15% restocking fee may apply for exchanges of returned items. For further details, please review our Billing Terms and Conditions.
- If an identical replacement is not available due to inventory shortages or other circumstances, we reserve the right to offer a refund at the original or current item price, at our discretion.
- These terms are subject to change without notice.
If you have any questions, don’t hesitate to reach out to our Customer Service team (customerservice@sunvisiondisplay.com). We’re here to help ensure your Sun Vision Display experience is seamless and rewarding.
